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What to do in the event of illness?

Do you suffer from influenza, a cold or toothache? Go see a doctor! You are covered by international health insurance. For information on your policy’s benefits and benefit exclusions, go to our section Benefits. Inform your treating doctor (where applicable) about your policy’s scope of benefits to avoid overtreatment.

After treating you, the doctor will give you an invoice. This invoice must include: name of the treated person, illness, type of individual medical services performed as well as the total treatment costs. If the invoice does not include sufficient information for a diagnosis, you can help us a lot by adding a short report about illness and treatment.

Please submit your original invoice along with your insurance number and bank data. Processing of your request usually takes 7 to 14 days. After that, we will refund your costs by means of bank transfer to the account mentioned by you.

In the event of illness, please contact:

Abteilung Leistung (Claims Department)
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid

Tel: +49 2247 9194 -31
Fax: +49 (0) 2247 9194 -20

Click here for the correct claim forms.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 2247 9194-978

Mon-Fri: 8 am to 6 pm