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How are your invoices refunded?

Direct billing with doctors or hospitals

After the admission of a patient, hospitals usually contact our claims department. Billing then takes place directly with the hospital.

As a member of International SOS, you additionally have access to the medical and security assistance at any time. International SOS guarantees advance payment of medical costs and fees as well as for all other costs that are related to inpatient medical treatments or cost-intensive outpatient treatments if such treatments are covered by the insurance policy.

If you plan to stay at a hospital or to undergo cost-intensive outpatient treatment, please call the 24-hour emergency number for assistance services:
+44 (0) 20 8762 8008.

Advantage of direct billing: if the treatment costs are within the sums insured under the policy, you don’t need to bother with the billing at all.

Doctors and dentists can settle their bills directly with us, too. For this purpose, the doctor sends the bill to our office. In return, will transfer the invoice amount directly to the doctor's account.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0) 2247 9194 -978

Customer Service
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm

Specialist Department
Mon-Fri: 8 am to 6 pm

If you receive an invoice

If you receive a doctor’s invoice after the treatment, please send the original invoice along with your completed claim form to Dr. Walter and name the account you want the reimbursement transferred to.

Please note: laboratory bills as well as prescriptions can only be reimbursed when we receive the doctor’s original invoice (along with the diagnosis). Processing of bills/invoices usually takes 7 to 14 days.

Please send your invoice to:

Dr. Walter GmbH
Abteilung Leistung (Claims Department)
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Germany