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What to do in an emergency?

Try to stay calm even in difficult situations. Look for the right contact for help. Call us, explain what happened, listen and don’t hang up until your contact on the phone asks you to.

Do you require help from your international health insurance or your assistance provider?

Call the insurer’s 24-hour emergency number in case of urgent medical emergencies and to make use of assistance services.

24-hour emergency number worldwide:
+44 (0) 20 8762 8008

for urgent medical emergencies and assistance services

You will find other emergency numbers of the regional offices on the website of International SOS.

Do you have general questions regarding your insurance contract?

You will find the right contact partner for general questions in our section Contact.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0) 2247 9194 -978

Customer Service
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm

Specialist Department
Mon-Fri: 8 am to 6 pm