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Making use of assistance services

If you need assistance, the staff of our emergency center will help you immediately.

24-hour emergency number for assistance services:
+44 (0) 20 8762 8008

The assistance services for International SOS members include:

  • assistance before commencement of the trip: medical recommendations, security tips and travel assistance;
  • travel assistance: 24/7 multilingual service and emergency hotline;
  • automatic travel information before commencement of the trip; travel guide for medical recommendations and security aspects;
  • e-learning program to raise awareness of risks while traveling;
  • Assistance App;
  • direct payment of hospital bills and medical service providers.

If you require insurance services, please contact our 24-hour emergency number as early as possible to coordinate any further steps.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0) 2247 9194 -978

Customer Service
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm

Specialist Department
Mon-Fri: 8 am to 6 pm