Making use of assistance services
If you need assistance, the staff of our emergency center will help you immediately.
24-hour emergency number for assistance services:
+44 (0) 20 8762 8008
The assistance services for International SOS members include:
- assistance before commencement of the trip: medical recommendations, security tips and travel assistance;
- travel assistance: 24/7 multilingual service and emergency hotline;
- automatic travel information before commencement of the trip; travel guide for medical recommendations and security aspects;
- e-learning program to raise awareness of risks while traveling;
- Assistance App;
- direct payment of hospital bills and medical service providers.
If you require insurance services, please contact our 24-hour emergency number as early as possible to
coordinate any further steps.
Do you require advice?
If you have any questions, please feel free to contact us:
Phone: +49 (0) 2247 9194 -978
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm
Mon-Fri: 8 am to 6 pm