How are your invoices refunded?

Direct billing with doctors or hospitals

After the admission of a patient, hospitals usually contact our claims department. Billing then takes place directly with the hospital.

As a member of International SOS, you additionally have access to the medical and security assistance at any time. International SOS guarantees advance payment of medical costs and fees as well as for all other costs that are related to inpatient medical treatments or cost-intensive outpatient treatments if such treatments are covered by the insurance policy.

If you plan to stay at a hospital or to undergo cost-intensive outpatient treatment, please call the 24-hour emergency number for assistance services:
+44 20 8762 8008.

Advantage of direct billing: if the treatment costs are within the sums insured under the policy, you don’t need to bother with the billing at all.

Doctors and dentists can settle their bills directly with us, too. For this purpose, the doctor sends the bill to our office. In return, will transfer the invoice amount directly to the doctor's account.